These terms govern your use of Warmvane (“the service”).
Note: Warmvane is sold to the Polish market and the Polish-language version of these terms is the binding one. This English text is provided for convenience only; in case of any discrepancy the Polish version prevails.
Who provides the service
Warmvane is operated by Tomasz Matusiak, acting as a natural person under Polish law. You can reach us at tomasz.matusiak@post.pl or by post at: Tomasz Matusiak, Przygraniczna 21A, 80-298 Czaple, Poland.
The service
Warmvane researches the companies and contacts you upload and drafts personalized sales sequences for your review. It is a drafting and research assistant — it does not send messages. There is no auto-send. You review every message and send it yourself from your own inbox.
Accounts and eligibility
An account is created automatically once you pay for access — we email a set-password link to the address you used at checkout. You are responsible for keeping your credentials secure and for all activity under your account.
The service is a business (B2B) tool. By using it, you confirm that you are at least 18 years old, have full legal capacity, and are acting for purposes related to a trade, business, or profession — on your own behalf or with authority to act for the business you represent.
Acceptable use
- You must comply with all laws that apply to your sales sequences, including data-protection and anti-spam / e-privacy laws (for example, the GDPR and the ePrivacy Directive).
- You may only upload prospect data that you have a lawful basis to process, and you are responsible for any transparency or consent requirements toward the people you contact.
- You must comply with the terms of any third-party platform you use to send your messages (for example, LinkedIn or your email provider).
- You are solely responsible for the messages you send, their content, and their timing.
- You may not use the service to build, sell, or distribute scraped or harvested contact databases, or to send unlawful, deceptive, harassing, or abusive messages, or to violate any third party’s rights.
Data protection roles
For the prospect and contact data you upload, you are the controller and we act as your processor, processing that data only on your instructions to provide the service. A data processing agreement is available on request. You remain responsible for the lawful basis, transparency, and any consents required for your outreach. For your own account data, we act as the controller, as described in our Privacy Policy.
Data processing addendum
This addendum forms part of these terms and applies where we process personal data on your behalf as your processor (for example, the prospect and contact data you upload). You are the controller; we are the processor. The subject matter, duration, nature and purpose of the processing, the types of personal data, and the categories of data subjects are described in these terms and our Privacy Policy.
- Instructions. We process that personal data only to provide the service and on your documented instructions (including these terms and your use of the app). If we believe an instruction breaches data-protection law, we will tell you.
- Confidentiality. People we authorize to process the data are bound by confidentiality.
- Security. We maintain appropriate technical and organizational measures to protect the data (Article 32 GDPR), including access controls and encryption in transit.
- Sub-processors. You authorize us to use the sub-processors listed in our Privacy Policy, and future ones we add with notice. We impose comparable data-protection obligations on them and remain responsible for their performance.
- Data-subject requests. Taking into account the nature of the processing, we will assist you in responding to requests from data subjects; if such a request reaches us directly, we will refer it to you.
- Breaches and assistance. We will notify you without undue delay after becoming aware of a personal-data breach affecting your data, and assist you with your obligations under Articles 32–36 GDPR.
- Return or deletion. On termination, or at your request, we will delete or return the personal data we process on your behalf, except where retention is required by law. Deleting your account removes the data associated with it.
- International transfers.Where personal data is transferred outside the EEA or the UK, we rely on an adequacy decision or appropriate safeguards such as the European Commission’s Standard Contractual Clauses.
- Audits. We will make available information reasonably necessary to demonstrate compliance with this addendum, subject to reasonable confidentiality and notice.
Plans and limits
Each plan includes a monthly allowance of company/contact research and message generation. Limits are set per plan.
Payments and billing
The seller of the service is Tomasz Matusiak, selling as unregistered business activity under Polish law (no VAT/NIP number). Online payments are handled by the payment operator Autopay (BLIK, instant transfer).
You buy access up front for the period you choose: monthly (30 days) or quarterly (90 days). Payment is a one-off charge for that period. There is no auto-renewal and no recurring card charge — you decide whether to extend by buying another period. A paid period is added on top of the current one, so extending early never shortens your access. Prices in the pricing table are gross amounts in Polish złoty (PLN).
Access after a period ends
When a paid period ends and you have not bought another, research and generation are paused. Your data (campaigns, contacts, generated messages) is retained and visible after you sign in, so you can resume once you extend. Permanent account and data deletion is described in the Privacy Policy.
Right of withdrawal
If you qualify as a consumer (or, under Polish law, as a sole trader treated as a consumer for this contract), you have a statutory right to withdraw from a distance contract within 14 days. By buying access you expressly request that the digital service be provided to you immediately, and you acknowledge that you thereby lose the 14-day right of withdrawal once performance has begun (Article 38(13) of the Polish Consumer Rights Act, implementing Directive 2011/83/EU). Full details are on the Refunds & withdrawal page. Because access does not renew automatically, there is nothing to cancel — you simply do not buy another period.
AI-generated output
Research summaries and message drafts are generated by AI and may contain inaccuracies. You must review every draft before sending. You are responsible for the accuracy and appropriateness of anything you choose to send.
Intellectual property
You retain ownership of the prospect data you upload and the messages you send. We retain ownership of the service, its software, and its branding.
Availability and warranties
The service is provided “as is” without warranties of any kind. We do not guarantee uninterrupted availability, specific reply rates, or specific business outcomes.
Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the service, including any consequences of messages you send. To the maximum extent permitted by law, our total aggregate liability for any and all claims relating to the service is limited to the greater of the fees you paid for the service in the twelve months before the event giving rise to the claim, or EUR 100. Nothing in these terms limits liability that cannot be limited by law.
Indemnification
You agree to indemnify and hold harmless the operator from any claims, losses, liabilities, damages, and costs (including reasonable legal fees) arising out of or related to: (a) the prospect or contact data you upload; (b) the messages you send and their consequences; (c) your breach of these terms; or (d) your breach of any law or third-party platform terms applicable to your outreach, including data-protection, anti-spam, and e-privacy laws.
Termination
You may stop using the service at any time. We may suspend or terminate access for breach of these terms or misuse of the service.
Governing law
These terms are governed by the laws of Poland, without regard to conflict-of-law rules. The competent courts of Poland have jurisdiction over any dispute, subject to any mandatory consumer-protection rules that may apply to you.
Changes
We may update these terms as the product evolves. Material changes will be reflected by the “last updated” date above.
Contact
Questions about these terms? Reach us via our contact page.