Note: Warmvane is sold to the Polish market and the Polish-language version of this page is the binding one. This English text is provided for convenience only; in case of any discrepancy the Polish version prevails.
Seller
The seller of Warmvane is Tomasz Matusiak, Przygraniczna 21A, 80-298 Czaple, Poland, selling as unregistered business activity (no VAT/NIP number). Contact: tomasz.matusiak@post.pl.
14-day right of withdrawal
Consumers (and, under Polish law, individuals concluding a contract not of a professional character) generally have a 14-day right to withdraw from a distance contract without giving a reason.
Digital-services exception
Warmvane is a digital service supplied immediately. At checkout you give express consent to begin the service before the withdrawal period ends and acknowledge that you thereby lose the right of withdrawal once performance has begun (Art. 38(13) of the Polish Consumer Rights Act, implementing Directive 2011/83/EU). Because access is activated as soon as payment is confirmed, withdrawal is no longer available after activation.
When a refund is possible
- If access was not activated but a payment was taken — we refund it in full.
- Where mandatory law or an individual arrangement provides for a refund.
- Complaints about the service not conforming to the contract are handled under applicable law.
No auto-renewal
Access is a one-off purchase for the chosen period (30 or 90 days) and does not renew automatically. There is nothing to cancel — if you do not buy another period, access simply lapses and no further charges are made.
How to request a refund
Email tomasz.matusiak@post.pl from the address linked to your account. Approved refunds are returned via the same payment channel used for the purchase.